Wave IP Business Communications Systems

V-Connect | 1-877-VERTICAL

Add, extend or build your own Voice Applications

A single solution for IP telephony, unified communications, call recording, contact center, IVR, networking, remote management, reporting and more. One server to - deploy, manage, administer, and power - means dramatically lower ongoing costs of ownership and support for your enterprise voice infrastructure.

Contact Center

Tools to make agents more productive and callers more satisfied
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Call Classifier

Advanced call routing based on real-time lookup of customer data
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Call Recording

Deliver superior customer service and regulatory compliance
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ViewPoint

The Wave IP powerful, simple and intuitive desktop interface
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WaveNet

Support communications among distributed multi-site Wave IP locations
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ViewPoint: Intuitive award-winning call handling software that makes it easy to place and transfer calls and manage contacts with drag-and-drop simplicity. ViewPoint imports contacts from your Microsoft ® Outlook directory, making it easy to search for phone numbers. Make and share notes about a particular call, and bookmark sections of a voicemail message to identify critical parts of a call.

Visual Voicemail: View and manage your voicemail messages using ViewPoint. Wave Voicemail supports up to 1,000 mailboxes

Unified Messaging: Lets users manage email and voicemail messages through a single desktop interface such as Microsoft Outlook.

Presence Management: Confirm if a colleague is at a meeting, traveling or available by phone before initiating a call, conference or forwarding a call to that individual

Call Recording: Record all calls, calls on demand, or on a customized schedule to confirm customer orders, support compliance efforts and facilitate training and coaching. More...

Auto Attendant: Provide a professional call experience by directing prospects, customers and business partners to the right person or department, without the intervention or cost of an operator.

Wave Global Administrator: Intuitive Web-based management tool enabling easy system setup and administration, including diagnostic and monitoring capabilities.

Wave Client API: Integrate ViewPoint with 3rd party enterprise applications - CRM, billing, hospitality, pharmacy software suites and more. Anything you can do in ViewPoint you can do in your enterprise application by utilizing this comprehensive and easy to use API.

Wave Call Classifier: Automatically profiles and routes calls based on caller data. Highly configurable and customizable, Wave Call Classifier enables a business to dramatically improve customer service with advanced call routing based on real-time lookup of customer data. More...

Wave Contact Center & Reporter: Optimized for any business unit that interacts with customers such as technical support, inside sales and customer service. Wave Contact Center agents can be located wherever there is an Internet connection. Agents use the same ViewPoint application. Administrators maximize customer satisfaction and agent performance with enterprise-level contact routing and queuing. Advanced monitoring and reporting on virtually any aspect of contact center operations are included. More...

Wave Voice Server: A Voice XML IVR platform offering in-bound and outbound dialing capabilities, Wave Voice Server enables you to develop and deploy customer-friendly business-enhancing, self-service applications. As business needs evolve, use Wave Voice Server to create your own library of value-added voice-enabled applications. More...

WaveNet: Connect and collaborate across all your sites. WaveNet is an innovative peer-to-peer networking solution that enables a business to transparently network all sites and employees over an IP network. More...

Wave Client API: Utilize Wave's .NET API to extend any Unified Communications or application feature to your business application CRM, billing, service management solutions. Wave IP offers a number or pre-built connectors and integrations to hook into your existing enterprise application infrastructure.

Desktop Integration Increases Your Productivity

Manage Your Voicemail Visually through a simple, intuitive interface, letting you prioritize your messages at a glance. Listen to the most pressing voicemail first and add notes easily. Bookmark important sections of the message, such as an order or phone number, enabling rapid retrieval of vital information. Notes are included in forwarded messages for easy reference.

Enhance Customer and Partner Loyalty & Retention - ViewPoint enhances your relationship with customers and partners by boosting your responsiveness. For example, your most important clients may not know they have been designated as a VIP caller, but they will be aware that their calls are answered with a personalized response and always returned within a few minutes.

Support Compliance & Training with Call Recording - Call Recording is a powerful tool supporting vital business functions like compliance, training, performance reviews and customer service. To record an outbound or inbound call, simply click the record button on the toolbar or have the system record calls automatically.

Pause or resume recording as needed - and putting a call on hold automatically pauses recording. You can even add written notes or your own recorded comments and bookmark key moments in the recording for future access. With ViewPoint you can quickly and easily search your archived recordings for specific conversations.

Treat Each Caller with a Personal Touch - Create multiple voice greetings and set up custom routing rules through an intuitive GUI interface to define how each caller is handled, including VIP treatment, creating a custom experience for callers.

Take ViewPoint Features With You - In an organization whose mobile employees have multiple phone lines, "follow-me" call forwarding ensures that an employee is always reachable - on any specified line - and always has access to the full range of Wave features. Customers only need to know one phone number for a given employee in order to reach that individual anywhere in the world.

Wave IP integrates desktop and enterprise applications with voice communications in a streamlined system that is easy to deploy.

"With its application framework and highly supportable platform we are positioning Wave IP as our lead product, whenever possible, to fit our client's needs."

Richard Alexander, President Alexander Group

The Wave IP System

Applications

Integration

Partner Services

"We have been using Wave Contact Center in our customer service department for the last three months, the applications are just great and very easy to configure. In fact, it took less than 20 minutes for our customer service queues, agents, in queue announcements and call recording to be setup and in production. The full integration of Wave Contact Center with ViewPoint allowed our supervisors to access real-time queue and agent information instantly. Wave Contact Center Reporter provides a broad range of historical reports, again, conveniently from within ViewPoint. The ability to create any desired custom reports utilizing Crystal Reports is an added bonus. Wave Contact Center is a winner!"

Chet Lytle, Jr., President, Communications Diversified Inc.

"Using the WaveNet application we where able to quickly convert the discreet Wave IP systems in our network into one single communications system. Doing so was a very seamless exercise using the Wave Global Administrator and was accomplished through just a few simple mouse clicks! With WaveNet, our users can now call other users on a different Wave IP system as if they are on the same system. Using ViewPoint we can now see the status of different users all across the network. WaveNet is a great addition to the suite of applications on the Wave IP system."

Matt Tesdell, Vice President, Tesdell Electric Ltd.