Efficiency. Productivity.

"It took less than 20 minutes for our customer service queues, agents, in queue announcements and call recording to be setup and in production. The full integration of Wave Contact Center with ViewPoint allowed our supervisors to access real-time queue and agent information instantly."

Chet Lytle, President, Communications Diversified

2009 Product of the Year Award 2010 Leadership Award 2009 Product of the Year Award

Wave in Action

"Even with buying an onsite backup telephone switch IDeACOM's total solution was less expensive than the competition. In addition, the Wave IP system includes built-in call recording capability at no extra cost, which was an extra charge option from ShoreTel."
Dale Elliott, Owner, Allstate Security Industries

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Gatelets TeamServer